Information & Referral

    Results: 12

  • Child Care Provider Referrals (2)
    PH-2400.1500

    Child Care Provider Referrals

    PH-2400.1500

    Programs that provide statewide and community-based services that are designed to improve the availability and quality of child care. These programs maintain lists of child care resources and link families who are in need of child care services with child care centers, licensed family child care homes and other organization-based providers; provide information that helps families become good consumers of child care services; recruit new child care providers to expand the availability of the service locally; provide training and technical assistance for providers; and collect and disseminate data which document the demand for child care services and the current availability of child care resources. Some programs may also make referrals to preschools and many provide referrals to children's play groups.
  • Comprehensive Information and Referral (8)
    TJ-3000.1500

    Comprehensive Information and Referral

    TJ-3000.1500

    Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.
  • County Government Information Lines (2)
    TJ-3200.2500-160

    County Government Information Lines

    TJ-3200.2500-160

    Programs that provide telephone information about county government offices and services, and which assist callers to locate the office they need. Also included are organizations that provide county government information via an Internet website.
  • Disease/Disability Information (3)
    LH-2700.1700

    Disease/Disability Information

    LH-2700.1700

    Programs that provide information about the etiology, symptoms, preventive measures, screening/diagnostic procedures, and/or methods of treatment or management for specific illnesses or disabling conditions; and/or which disseminate information about the latest research with regard to a particular illness or condition. Included are programs that maintain disease registries, i.e., databases that contain information about people who have been diagnosed with a specific type of disease and have been treated by a particular hospital or live within a particular geographic area. Registry information is used by public health authorities to identify and investigate unusual patterns of occurrence of the disease and can help communities plan for and deliver needed medical services.
  • Federal Government Information Lines (2)
    TJ-3200.2500-200

    Federal Government Information Lines

    TJ-3200.2500-200

    Programs that provide telephone information about U.S. government offices and services, and which assist callers to locate the office they need. Also included are organizations that provide federal government information via an Internet website.
  • Information and Referral (13)
    TJ-3000

    Information and Referral

    TJ-3000

    Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
  • Medical Information Lines (1)
    TJ-3200.5000

    Medical Information Lines

    TJ-3200.5000

    Programs that provide telephone information about specific health and health-related topics including specific diseases and conditions, birth control, alcohol and drug abuse, mental health, safety and other similar topics. Included are programs that have tapes on specific topics that people can select and access through a central number which are then played over the telephone, those that are staffed by live operators who have medical expertise and who answer questions directly, and those that provide medical information via an Internet website.
  • Physician Referrals (1)
    LH-2600.6500

    Physician Referrals

    LH-2600.6500

    Programs that link people who are in need of primary or specialized medical care with qualified medical practitioners.
  • Public Libraries (10)
    TJ-4400.6500

    Public Libraries

    TJ-4400.6500

    Libraries supported by public and/or private funds which provide general library services without charge to all residents of a given community, district or region.
  • Specialized Information and Referral (4)
    TJ-3000.8000

    Specialized Information and Referral

    TJ-3000.8000

    Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.
  • Street Outreach Programs (1)
    PH-8000

    Street Outreach Programs

    PH-8000

    Programs that are staffed by outreach workers who spend time with people who live on the street, build relationships with them, identify and address their immediate needs (e.g., crisis intervention, food, clean clothing, hygiene kits, blankets, someone to listen) and provide information about and linkage to longer-term forms of support such as shelter, counseling, drug and alcohol detoxification and rehabilitation, care/case management and, where applicable, family reunification services. Street outreach programs may be staffed by volunteers or peers who were formerly homeless; and may target special populations such as homeless youth at risk for sexual abuse or exploitation, veterans, or people with specific medical or mental health conditions, or be available to the larger homeless population.
  • Telephone Call Center Services (1)
    TB-1100.8500

    Telephone Call Center Services

    TB-1100.8500

    Organizations that operate call centers staffed by individuals who are trained to answer calls for agencies, businesses, physicians and other professionals (on a regular, after hours or overflow basis), greet the caller using the client's name, take messages and, at the client's option, dispatch the message to the client's pager or cell phone, store the message for the client to call in and retrieve, place the message in a voice mail box, telephone the client with the message, or arrange for the message to be e-mailed or faxed to the client. Some services may also take catalog or e-commerce orders, schedule appointments, handle registration for seminars or other events, conduct customer satisfaction surveys, make outgoing telemarketing calls to generate sales or solicit contributions, offer mystery shopping services, provide help desk support or negotiate customized services as needed by the client.